Do you enjoy advising a client just as much as building the flow that brings that advice to life? Do you know better than anyone how to use AI to work faster and smarter, without losing control? Then we have the perfect job for you at Yellowgrape!

We are looking for a Customer Journey Consultant to join our Automation & Customer 360 team. Together with the team, you will conceive and build innovative use cases for the largest e-commerce companies across the entire customer lifecycle, taking the customer journey to the next level. Hyper-personalization is a core component of your role, and you use AI to make that communication faster and smarter, in real-time and at scale.

As a Customer Journey Consultant, you are the link between the Automation & Customer 360 team and the client. You are the primary point of contact and provide advice based on analyses to help the client optimize existing use cases or develop new communications. 

Yellowgrape is an AI-driven e-commerce agency, and you will see that combination of data, marketing, and technology reflected in your role as a consultant: for us, giving advice is not the end goal. You build the flows, segmentations, and content you advise on yourself, using AI as an accelerator, and you step in yourself if something isn't right. For more complex technical issues, such as custom integrations, you will coordinate with our developers and data specialists, but the daily execution of the route you have mapped out with the client is up to you!

For this position, we offer a salary between €3,400 and €5,500 gross per month (40 hours).

• You’ll work from our cozy office in Amsterdam or Berlin, both located in the vibrant heart of their cities;
• Through our exchange program, you can temporarily switch between Berlin and Amsterdam, a unique opportunity to combine culture and work experience;

Grow as a professional and as a person

• You’ll have space to take on responsibility, earn trust, and the freedom to take initiative;
• We coach you in both personal growth and skill development, helping you get closer to your full potential every day;
• You’ll work with the TMA Talent Management program, where your innate drives and talents are used to empower you daily;
• There are plenty of training opportunities to keep growing in your field.

Fair salary and transparent terms

• You’ll receive a fair and transparent salary based on the Baarda remuneration model, aligned with your contribution;
• Amsterdam: 25 vacation days plus 8% holiday allowance;
• Berlin: 28 vacation days;
• You’ll get an Apple MacBook on loan for your daily work;
• Travel allowance and a pension scheme, depending on your location (Amsterdam or Berlin).

Fit, focused and full of energy

• Every day, enjoy a fresh, healthy lunch at the office;
• Great coffee? It comes from a local Amsterdam roastery, artisan roasted and always fresh.
• Stay fit with our gym membership or join in via the bike plan.

Work together, celebrate together

• We are a certified 'Excellent Workplace' by 2DAYSMOOD and proud of it;
• Friday afternoon drinks, parties on the Yellowgrape boat and inspiring team outings create connection and fun;
• We work according to our own holacratic way: the Yellowcratie. This means lots of autonomy, clear roles and collaboration based on trust instead of hierarchy.